Financial institution poised for growth

Financial institution poised for growth

Need: Assist CEO to better define and articulate the organization’s unique culture, as a source of competitive advantage

Action: Creation of a staff advisory group that collects enterprise-wide data and consults to senior management

Result: CEO making more informed decisions, based on broader input; achieving greater ROI from internal customer service training; and advisory group participants learning new skills while gaining greater appreciation for senior management roles and responsibilities.

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Turnbull Consulting Group